Formal Wear FAQ's

 We are located at 9369 Goodman Road, Olive Branch, Mississippi just down the street from Olive Branch City Hall.

We will be renovating the store this summer starting Memorial Day weekend. We will be closed for Memorial Day Holiday on Sunday May 26th and Monday ,May 27th.

On Tuesday May 28th we will operate under special Summer Renovation Hours of Tuesday through Thursday: By Appointment Only, Friday 11 am -6 pm, Saturday 11 am to 5 pm, Sunday 1 pm to 5 pm, and Monday 11 am to 6 pm.

We apologize for any inconvenience this may cause.

If you need an appointment, call or text us at 901-827-5660. 

 

Hours are Monday -Tuesday 11am-6pm, Wednesday by Appointment ONLY, Thursday- Friday 11am-6pm, Saturday 11am-5pm, and Sunday 1pm-5pm. We do offer private appointments outside of our regular hours of operation- call 901-827-5660 to schedule!

 

Missed us? No worries, give us a call and leave a message at 901.827.5660 or email us at thefrock.ob@gmail.com. 

 

Formal Wear Questions

 

What sizes do you carry in formal wear?

We carry sizes 00-28 available in store. We also can special order sizes 000-30 from any of our lines that we are authorized retailers for.

 

 Can The Frock order my size in Formal Wear?


Yes, as long as the style is in stock we can special order most of the gowns in our store. We are Authorized retailers of Jovani, Shail K, Hannah S, Primavera Couture, Alyce, and Angela and Alison.  You may see other lines in our store, but we are unable to order from them. A deposit of 50% of the gown's price is required to order any gown. This deposit is nonrefundable and non transferable. Special orders may take up to 1 week (7 days) to be delivered if the gown is in stock.

 
Does The Frock register formal gowns?


Yes, we keep a register of all the gowns we sell. We do our best to sell only one of each style to a single event.
 

Does The Frock have a layaway program for formal wear?


Yes, we do! Layaway applies on to the gowns in our store and can't be applied towards a special order. Any gowns $400 and under, require a deposit of 50% of the purchase price. Gowns $400 and over, require a deposit equal to 1/3 of the purchase price. You can pay over the phone, in person, and by secure invoice.  Deposits are nonrefundable and non transferable to any other merchandise in the store.

 
Does The Frock have a Hold Policy for Formal Wear?


Yes, we allow our gowns to be held for one business day for a $15 deposit.  Hold Deposits are nonrefundable and not transferable to store credit or another dress style. However, if the dress is purchased within the hold period, the deposit will go towards the purchase of the dress. If the gown is not purchased within the 24 hour period, the gown will go back out in the store and the deposit will be forfeited.

 

Does The Frock have a Return Policy for Formals?

 

No, our formals are Final Sale and samples are sold as-is.