FAQ's

 

Frequently Asked Questions

 

  • Do I need an appointment to look and/or try on dresses?
Yes, we require appointments.  We require a stylist to assist each one of our customers trying on gowns. Only our stylists zip and unzip our gowns to minimize damage to our gorgeous dresses. Therefore, we highly recommend booking a dressing room in advance or calling ahead to reserve a room. You are more than welcome to walk-in without an appointment and look around but you will have to wait until we have a stylist available to assist you to try on any gowns. Check hours for appointments here. 
 
  • Does it cost anything to book an appointment?

Appointments are absolutely free to book. You aren't obligated to make a purchase either. Click here to check our availability.  

 

  • What sizes do you carry in formal wear? 
We carry sizes 00-28 available in store. We also can special order sizes 000-30 from any of our lines that we are authorized retailers for.
 
  • Is there anyone at the Store that does alterations?

We don't have a seamstress on staff at The Frock. We do keep a referral list of ladies that we use at the store on our website. Feel free to contact them regarding the work you need done and your schedule. Their contact information can be found here:  Seamstress Contacts.

 
 
  • Does The Frock have a restroom?

Due to the age of the utilities of our building we do not have a restroom available to clients.

 

  • Can The Frock order my size in Formal Wear?


Yes, as long as the style is in stock we can special order most of the gowns in our store. We are Authorized retailers of  Jessica Angel, Tiffany Homecoming, Primavera Couture, Alyce, Christina Wu Celebrations, Adriana Papell, Colette, and Angela and Alison.  You may see other lines in our store, but we are unable to order from them. A deposit of 50% of the gown's price is required to order any gown. This deposit is nonrefundable and non-transferable. Special orders may take up to 1 week (7 days) to be delivered if the gown is in stock.


  • Does The Frock register formal gowns? 

Yes, we keep a registry of all the gowns we sell. We do our best to sell only one of a Designer's style and color to a single event. However, we cannot keep clients from purchasing a gown even if we have previously registered it for an event.


  • Does The Frock have a layaway program for formal wear?

    Yes, we do! Layaway applies on to the gowns in our store and can't be applied towards a special order. Any gowns $400 and under, require a deposit of 50% of the purchase price. Gowns $400 and over, require a deposit equal to 1/3 of the purchase price. You can pay over the phone, in person, and by secure invoice.  Deposits are nonrefundable and non-transferable to any other merchandise in the store.


  • Does The Frock have a Hold Policy for Formal Wear?


Yes, we allow our gowns to be held for one business day for a $15 deposit. Hold Deposits are nonrefundable and not transferable to store credit or another dress style. However, if the dress is purchased within the hold period, the deposit will go towards the purchase of the dress. If the gown is not purchased within the 24 hour period, the gown will go back out in the store and the deposit will be forfeited.


  • Does The Frock have a Return Policy?

No, our formals are Final Sale and samples are sold as-is. Everything in our store is final sale due to the delicate nature.